Canon Careers

  • Client Services Representative

    Location US-NY-New York
    Company Canon Solutions America, Inc.
    Requisition ID
    22745
    Category
    Facilities
    Position Type
    Full-Time
  • Overview

    Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

    Responsibilities

    - Promptly informs supervisor of potential problems or customer concerns.
    - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
    - Strong focus on providing good customer service.
    - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
    - Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
    - Site responsibility and location of coverage may change based on client and/or division needs.
    - Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
    - Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
    - May also be responsible for copy/binding/copier maintenance.

    Qualifications

    High School diploma or equivalent required. No experience necessary.
    - Basic computer skills/technical knowledge.
    - Ability to multitask and prioritize in order to meet deadlines.
    - Good customer service and communication skills.
    - Ability to work with minimal supervision.
    - Ability to work OT as needed.
    - Ability to lift up to 50lbs.
    - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

    Company Overview

    About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.

    Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.

    We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

    If you are not reviewing this job posting on our Careers’ site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

    #CSA

    Posting Tags

    #CSACB #LI-DNP

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