Canon Careers

Professional Services Manager

Location US-FL-Boca Raton | US-GA-Norcross | US-FL-Tampa | US-NC-Charlotte
Company Canon Solutions America, Inc.
Requisition ID
25076
Category
Product Support
Position Type
Full-Time
Telecommute
No

Overview

The Manager, Professional Services is responsible for pre and post sales support .  This includes being a mentor and overseeing, developing, motivating, and coaching team dynamics to meet objectives. This role will be both directly involved in and collaborate with various divisions on Professional Services engagements.
 
This position can be based out of any CSA location, preferably close to a major airport.
 
The base salary for this position will vary based on geography and other factors*

Responsibilities

- Supervises the color team to maintain performance levels within the regions, including their own.
- P&L responsibility with demonstrated success in the development and implementation of new processes that improve efficiency and productivity.
- Create development plans with management.
- May be responsible for supporting the operation of some products/systems in CSA Showrooms.
- Prepare Monthly Performance and Tracking Reports for the region.
- Drive achievement of assigned Professional Services target through monitor and mentoring of teams attention and contribution.
- Monitor paperwork/process adherence for the job related systems. Mentor the teams as to the usage and results.
- Support the team on an as needed basis in order to maximize support value and individual productivity in the area of Pre-Sales and Post–Sales support.
- Review Pre-Sales projects to maintain SLAs and quality standards.
- Meet with teams to develop strategies on how to improve customer satisfaction.
- Collaborate with Sales Team supported in planning/optimizing PS support services in securing new business.
- Supervise and actively participate in Professional Service Engagement cycles (Project Plans, Solution Configuration, SOWs, Implementation, Sign-off/Billing and ongoing technology solution support).
- Oversee regional systems daily operations, internal and external.

Qualifications

- BS degree in Computer Science or related field, or equivalent technical certifications/experience.
- Five years supervisory experience and / or ten years experience as a Systems Analyst or equivalent, preferably in Graphic Arts/Transaction Direct Mail production printing environments.
- Certifications Desired (Any): CMP, G7, CDIA+, MCP, PMP, MCSE, Relevant 3rd Party Software Certifications
- Strong leadership, communication, organization, and multi-tasking abilities.
- Proven track record in achieving loyalty and building trust/consensus in delivery of PS support services, internal and external.
- Must be able to effectively communicate and document complex technical issues with both technical and non-technical personnel.
- Must be able to operate with minimal supervision, a forward thinker and problem solver.
- Demonstrated experience in software workflow and development.
- High level understanding of color and color technologies.
- Expert knowledge of Network Architectures.
* In accordance with Colorado law, we are providing the anticipated base salary for this role if filled in Colorado: $121,500- $148,500.  Position is eligible for tranportation allowance.

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers’ site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

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Posting Tags

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