Canon Careers

Collections Team Lead *Sign-On Bonus!*

Location US-NJ-Mount Laurel
Company Canon Financial Services
Requisition ID
25317
Category
Customer Service/Support
Position Type
Full-Time
Telecommute
No

Overview

Canon Financial Services in Mount Laurel, NJ is currently seeking a Collections Team Lead (Collections, Team Lead) to assist in the management of the Collections team. This role will lead a team of Core associates to achieve monthly objectives. The Team Lead will be responsible for the collection of lease payments, miscellaneous charges, late charges and renewal charges on delinquent accounts. The successful candidate will maintain high visibility within the Canon family for our customers and dealers. The Team Lead will provide superior customer service by effectively interacting with other departments, customers and Canon partners to ensure customer needs are met and activities are completed accurately and timely. The Team Lead will also provide additional assistance to the team and assist with mentoring and developing the team. 

Responsibilities

- Lead a department of Core Collection associates to ensure the Strategic Departmental Goals are achieved
- Lead and direct the work of others. A wide degree of creativity and latitude is expected, based on prior experiences, to effectively service our customers
- Provide monthly reporting, training and developmental plans for associates
- Act as a mentor for department
- Provide daily leadership to collection/customer service staff to meet expectations and promote a team environment
- Assist management with selection, training and mentoring of staff
- Assume an integral role of the new hire selection, onboarding & training process within the department
- Demonstrated level of SME in all departmental processes with limited supervision
- Resolution of complex customer account inquiries. i.e. payment application issues, cost per copy, equipment related issues, equipment returns, reconciliations, securing purchase orders, etc.
- Strong understanding of all applicable CFS processes and how they relate to the leasing industry
- Ability to understand and carry out business strategy/goals in order to achieve target results
- Identify recurring issues, identify root causes and propose process improvement solutions
- Capable of recommending improvement ideas to management that will enhance the customer experience and/or provide additional efficiencies to the business
- Serve as a primary escalation point for the internal team, sales partners and customers, acting as an advocate to ensure prompt resolution of any challenges
- Participate in and take a leadership role in project teams and other business initiatives as requested
- Prepare and deliver presentations to Executive Management when required
- Build, maintain, and navigate working relationships with individuals at CSA, CUSA, Dealers, and all Customers outside and within CFS
- Understand the dynamics of the team; actively work to improve communication to both our internal and external customers. Develop trust
- Ambassador to CFS, projecting a professional, positive image of CFS at all times
- Ability to make sound, factual based timely decisions to provide and extraordinary service experience with customers and dealers
- Develop and share best practices with all levels of management

Qualifications

PLEASE NOTE: As a federal government contractor, we comply with all applicable federal laws, regulations, orders and mandates.  As a result, the person performing this role must be fully vaccinated against COVID-19, unless the Company grants an exemption based on a disability/medical condition or sincerely held religious belief. 
- Experience Required: 5 plus years of Customer Service/Collections call center experience. Experience in a leasing/financing administrative environment preferred
- Bachelor’s Degree in finance or a related field is preferred
- Demonstrated experience strongly preferred in leasing and financing environment
- Strong understanding of collections and customer service environment
- Familiar with industry best practices related to providing extraordinary, best in class service
- Proven ability to handle multiple tasks and meet deadlines independently
- Must be comfortable working in a fast-paced, conflict resolution oriented environment and have the necessary skills to consistently perform to Canon Financial Services standards
- Advanced knowledge level of Core Operating Systems (InfoLease, SalesForce, and Unified Desktop), Excel and Microsoft Office products as well
- Demonstrated experience visiting customers and working with sales partners to resolve issues
- Maintain focus on work tasks and productively use time under pressure
- Proven experience with developing creative and innovative ideas to overcome obstacles
- Action oriented and adaptable to changing conditions
- Mentor and foster a positive team environment
- Travel requirement 5%-10%

Company Overview

About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc.

About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2018† and is one of Fortune Magazine's World's Most Admired Companies in 2020. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com.

† Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers.

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Posting Tags

#PM19 #CFS #LI-MP1

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