Canon Careers

Manager, Operations

Location US-PA-Philadelphia
Company Canon Solutions America, Inc.
Requisition ID
25555
Category
Facilities
Position Type
Full-Time
Telecommute
No

Overview

Oversees the operations and client relations of a segment of accounts within a market or region. Responsible for $1M to $4M in annual revenue. Manages the development of the existing client base by enhancing relationships at all levels within the client's organization and ensures the highest levels of service and client satisfaction. Builds relationships with client contacts at key accounts.

Responsibilities

RELATIONSHIP MANAGEMENT
- Develops and manages the relationship with primary and senior level client contacts.
- Works with the regional sales team to strengthen relationships among key decision makers within the client organization.
- Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.

BUSINESS DEVELOPMENT
- Sets strategy for expansion of existing and new services; depending on account management structure either with or without an assigned account executive.
- Works with Sales and Strategy in the formation of proposals for business expansion within existing clients.

CONTINUOUS IMPROVEMENT
- Creates and fosters a culture of continuous improvement.
- Ensures the effective implementation of the Account Management Plan.

PEOPLE MANAGEMENT AND DEVELOPMENT
- Ensures effective performance management with direct reports and oversees the annual performance management process. Completes the annual performance reviews for all eligible employees.
- Trains and mentors direct and indirect staff.

FINANCIAL MANAGEMENT
- Manages, reviews, and analyzes P&L statements for assigned accounts.
- Ensures a structured plan for profit enhancement is in place.
- Directs Managed Output Analyst(s) or Client Services Manager(s) to provide timely and accurate submission of billing data.

Qualifications

PLEASE NOTE: As a federal government contractor, we comply with all applicable federal laws, regulations, orders and mandates.  As a result, the person performing this role must be fully vaccinated against COVID-19, unless the Company grants an exemption based on a disability/medical condition or sincerely held religious belief. 
 
 
Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt).
- Management experience in Technology or Professional Services industry.
- Previous P&L responsibility, prior experience in a customer service environment and five to seven years of experience supervising staff in a similar functional area.
- Requires up to 60% overnight travel (valid driver's license and acceptable driving record necessary).

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers’ site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

#CSA

Posting Tags

#PM20; #PLI

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