Canon Careers

Sales Support Representative I

Location US-NJ-Mount Laurel
Company Canon Financial Services
Requisition ID
25682
Category
Sales Support
Position Type
Full-Time
Telecommute
No

Overview

Canon Financial Services in Mount Laurel, NJ is currently seeking a Sales Support Representative I (Representative, Sales Supt I). The Sales Support Representative I is responsible for assisting and supporting the CSA Direct Sales Channel within a specific Sales Zone. The hours for this role are 8:30 am to 5:00 pm eastern standard time. Responsibilities included but not limited to, entering credit applications, generating and providing upgrade and buyout quotes, pricing lease transactions, generating and providing reporting,  acting and working as a liaison with internal CFS departments including Credit, Pricing, Customer Service, Collections and Documentation on managing existing customer portfolios as well as managing the day to day relationship with the CSA sales teams. 
 
This position is full time and offers a hybrid work schedule requiring you to be in the office Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days).  Note that work schedules and office reporting requirements may change from time to time based on business needs.

Responsibilities

- Responsible for being the Single Point of Contact for assigned territories/branches. Key functions involve handling all inbound calls and emails involving credit applications, upgrades, buyouts, rates, etc.  Ensure all core systems are notated accurately and promptly
- Work with management to develop relationships with assigned Sales Branches; included, but not limited to, outbound support calls, quarterly review meetings, branch visits, etc. 
- Offer tactical support to assigned Sales Territory with ongoing direction from management to better establish relationship framework
- Work with Sales to forge partnerships through outstanding service levels
- Build internal trust and support with respect to accomplishing common organizational goals; develop a strong understanding of the CFS business landscape
- Provide timely responses to rate inquiries and non-standard rate structures.  Ensure all core systems are notated accurately and promptly
- Validate Cost Per Copy meter readings through CSA Customer Care application
- Verify application equipment MSRP values and models, validates soft costs
- Work in a team environment within Sales Support along with Risk Analysts, Documentation/Contract Management associates and Customer Service Representatives to quickly facilitate responses and deliver results
- Build working relationships with Direct Channel partners 
- Supply details of credit scoring for applications and acts as a Sales advocate by gathering additional information for further credit review
- Communicate application status and credit decisions to Direct Channel sources
- Communicate with Credit and Collections to determine causes of delinquency and to facilitate resolutions on pended credit applications
- Partner with Documentation Administrators/Bid Group to support terms and conditions modifications
- Meet individual goals consistent with position level requirements
- Pro-actively completes the responsibilities of the position while meeting performance standards with minimal supervision
- Local travel with ORM and/or leadership to Direct Channel branch locations to develop understanding of Sales

Qualifications

- Bachelor’s degree or equivalent experience preferred
- 1-3 years of Sales Support/Customer Service experience preferred
- Strong verbal and written communication skills
- Strong knowledge and experience with Microsoft Office products (Excel, Work, PowerPoint)
- Requires individuals to work successfully within a team environment and inter-departmentally to ensure service levels, group and individual metrics are met
- Proven analytical problem solving skills and basic math skills required
- Ability to multitask and excel in a fast paced environment
- Strong ability to prioritize, with excellent time management skills
The company will not pursue or support visa sponsorship for this position.

Company Overview

About our Company - Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc.

About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2018† and is one of Fortune Magazine's World's Most Admired Companies in 2020. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact pr@cusa.canon.com.

† Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers.

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Posting Tags

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