Canon Careers

Senior IT Business Analyst

Location US-NY-Melville | US-NJ-Jamesburg | US-CA-Irvine | US-IL-Itasca
Company Canon U.S.A., Inc.
Requisition ID
Information Technology
Position Type


Canon U.S.A., Inc. in Melville, NY is seeking a Senior IT Business Analyst (Sr Analyst, App Ops & Deploy). B2B Sales and Planning Solution Delivery and Operations team supports the B2B business for the entire Canon Americas – USA, Canada and Latin America. The portfolio of applications include e-commerce platforms, sales forecasting and planning systems, strategic pricing tools, business process tools, subscription platforms, user management system among others. This portfolio of applications generates multi-million dollar revenue and is key to Canon’s business. The team is currently growing and is seeking an experienced business analyst to help guide our portfolio into the future. From researching progressive systems solutions to evaluating their impact, our ideal candidate is a detailed planner, expert communicator, and top-notch analyst.
As part of this team, they would work closely with the business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap and the context in which the business operates.
The Senior IT Business Analyst (Sr Analyst, App Ops & Deploy) is responsible for supporting assigned business processes from end-to-end, to identify and address operational, financial and technological risks. Identifying opportunities to improve efficiency. Responsibilities will include a full range of activities from leading small to mid-size projects to assisting other project managers on larger more complex projects related to operational business functions.
Other locations available: Itasca, IL, Jamsburg, NJ & Irvine, CA
This position is full time and offers a hybrid work schedule requiring you to be in the office Monday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days).  Note that work schedules and office reporting requirements may change from time to time based on business needs.


- Responsible for innovation and end-to-end launch of system improvements
- Collaborate with Business Units and Managed Service Partners to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment
- Work in an Agile environment and continuously review the business needs, refine priorities, outline milestones and deliverables, and identify opportunities and risks
- Partner with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization
- Develop, own, and execute product roadmap, collaborating with development leads and architects
- Evaluate and translate those conceptual customer requirements into functional requirements (i.e. specifications, process models, diagrams, charts, mockups, user stories, acceptance criteria etc.) in a clear manner that is comprehensible to development teams
- Prioritize and maintain the sprint backlog for assigned products, balancing the requirement of stakeholders
- Lead the product functional design process based on an intimate knowledge of the users, business and technology
- Manage and track the status of requirements throughout the lifecycle
- Work with architects on the discovery and development of innovative solutions in an ever-changing digital landscape to support more complex requirements
- Act as a subject matter expert and provide guidance to the large project teams
- Triage, analyze, manage and track day-to-day operations with Managed Services, infrastructure, integration and other teams to ensure timely resolution
- Participate in QA and UAT to ensure features and functions meet the acceptance criteria
- Monitor and track delivery KPIs and SLAs
- Ensure compliance with all security, regulatory and quality policies and procedures
- Guide and coach junior staff through all phases of development
- Liaison and develop meaningful and lasting relationships with the business user communities, within the Corporate IT organization, and Managed Services vendors to optimize support and solutions


Please note: We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
- Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience performing business analysis in IT
- Strong problem-solving, influencing and critical-thinking skills with the ability to execute with limited information and ambiguity
- Strong requirements elicitation, gathering, and documentation skills, at business, functional, and technical levels
- Technical acumen with the ability to translate business needs into technical language and vice versa
- Demonstrated ability to understand and apply technical concepts
- Ability to manage customer requirements and scope discussions; as well as ability to facilitate large groups (in person or over the phone)
- Ability to collect and understand application solutions from the team and present as options for business challenges
- Excellent listening, interpersonal, written, and oral communication skills
- Must be able to communicate effectively in both technical and business settings
- Strong communicator (ability to communicate at all levels), skilled at stakeholder management (setting and managing expectations) and ability to communicate with all levels of the organization
- Adept at negotiating; able to resolve conflict and adapt to different approaches using a variety of tactics
- Must have ability to exercise independent judgment in planning, organizing, and performing analysis tasks. Some independent judgment required in setting priorities of tasks among multiple assigned projects
- Working knowledge of project portfolio management tools and techniques
- Working knowledge of JIRA and Confluence
- Working knowledge of Waterfall and Agile Development framework
- Understanding of programming languages and technology
- Team player, collaborator and experience working with remote resources and staff in geographically dispersed areas
- Retail, manufacturing industry, B2B commerce experience a plus
- Advanced knowledge of Microsoft Office Products including MS Project, MS Visio a plus
The company will not pursue or support visa sponsorship for this position.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.4 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2020† and is one of Fortune Magazine's World's Most Admired Companies in 2020. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting and follow us on Twitter @CanonUSA.

†Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

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