Canon Careers

Service Manager

Location US-OH-Mason
Company Canon Solutions America, Inc.
Requisition ID
27902
Category
Field Service
Position Type
Full-Time

Overview

Controls field service activities in two or more assigned branch offices in a region or territory.

Responsibilities

- Responsible for the performance of the branch(es) to meet key performance objectives in each branch to align with company goals for service and service support (i.e. Response Time).
- Performs field visits for key customers to ensure service levels meet customer expectations.
- Manages call load and adjusts manpower between teams as necessary.
- Oversees training schedules and vacation to ensure adequate manpower is available for field and in-house service.
- Monitors parts activities to ensure proper procedures are being followed and budget goals are met.
- Involved in hiring, training, and developing current and new technical representatives and managers.
- Reviews employee promotions, salary adjustments and corrective action to make sure everything is aligned with overall service structure.
- Runs monthly reports using Oracle to clarify what strategic field service goals have been accomplished and what areas need more attention.
- Works with other departments such as Dispatch to resolve field situation that require immediate attention.

Qualifications

- Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt).
- 3 years service management experience in office technology industry.
- Strong communication skills including the desire to develop and lead a team, an interest in learning new technology in an evolving industry, and excellent time management skills.
- Hands on field technical experience with Canon products is necessary with a broad knowledge of products including digital and electromechanical technology.
- Knowledge of Internet, Microsoft Office, Lotus Notes and Oracle is preferred.

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers’ site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

#CSA

Posting Tags

#LI-KG1 #FS22

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