Canon professional products are used to create visually compelling content. Our Cameras and Lenses captivate audiences around the world.   If you have some related experience and a passion to maintain and repair equipment, this may be the job for you! 
 
Located at the Canon Factory Service Center in Costa Mesa, CA, the Broadcast Lens Repair Technician I (Representative, Tech Support I) will provide daily support of incoming repairs of Canon Broadcast TV lenses and accessories. You will be trained to perform on-site or in-house repair of ENG's lenses, Cinema lenses, Cine Servo Lenses, Broadcast Studio lenses, Field Lenses and control accessories. 
 
Healthcare Benefits start on hire date including medical, dental & vision
40 Hour Work Week, Monday to Friday 7:30 am to 4:30 pm
 
This position requires full-time presence at your assigned office(s)/worksite(s)/territory.
 
 

- Using established company guidelines, perform preventative maintenance, routine repair, and calibration of lenses and related Broadcast and Communication products 
- Provide technical support and training to dealers and support staff via telephone and on site visits, provide information concerning parts and policies, respond to inquiries and ensure a knowledgeable sales staff
- Assist customers, provide information concerning parts, technical advice and schematic technical drawings, and respond to inquiries
- Serve as customer contact on technical and service related issues.  May instruct customers in proper use and operation of equipment
- Refer complex problems to higher level personnel
- Receive and inspect incoming items for repair and provide verbal and/or written cost estimates
- Maintain service area and file service repair records

- Typically requires general education and/or vocational training but little to no experience
- Minimum six months troubleshooting, inspecting, testing, grading, repairing or refurbishing experience of electronic and mechanical equipment very helpful
- Following MSDS protocols, utilize chemicals to clean parts
- Ability to read and comprehend service manual instructions
- The ideal candidate will have basic electronics knowledge. Experience working in an electronics repair environment or optical repair experience helpful.
- Ability to use testing equipment including electrical multimeter and various hand tools to perform repairs
- Ability to provide exceptional customer service. Excellent verbal and written communication skills required
- Basic computer skills (Word and Excel)
- Ability to work with small parts to assemble and disassemble products for repair and maintenance, demonstrating attention to detail and manual dexterity
- Must be able to lift a minimum of 25 lbs. (lens/case weight)
- Working knowledge of computer platforms, general application software and networking environments
- Capable of accessing technical websites (i.e. E-Support platform)
- Ability to work in a collaborative work team environment
- Positive internal and external work attitude
- Good customer service skills and abilities
- Travel of 25% or more required. This position requires driving, therefore a valid driver's license and acceptable driving record are necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies
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The company will not pursue or support visa sponsorship for this position.
 
We are providing the anticipated rate for this role: $20.54 - $30.75 hourly

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-Free morning coffee
-“Dress for Your Day” attire program
-Casual dress (including jeans!) is welcome
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can’t get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All applicants must reside in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

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