The role of the candidate is to provide technical knowledge and on-hands troubleshooting with product problems. The Level II employee will receive direction from upper management. The role also means the employee is expected to apply their experience to more complicated tasks, building upon experience to further expand on their knowledge base. It is important that the employee has motivation and good social skills, interacts well with others, and willing to ask for help, if needed. Finally the employee must be able work with limited supervision once given a specific task. Finally in this role you will be required to solve a complexity two problem.


Provides operational, maintenance and troubleshooting skills to Canon High speed production printers. This is possible by using prior experience in the areas of mechnical, electrical and industrial engineering disciplines, although a specific degree is not required
 

- Providing troubleshooting skills to "printer down" instances.
- Providing Preventive maintenance, installing FCO's, and keeping the printers in operational ready condition.
- Meeting the quality standards necessary for the device to perform at customer requirement.
- Performing routine maintenance, troubleshooting hardware and software problems, and repairing malfunctioning printers. Identifying and resolving issues related to printer functionality, including paper jams/paper breaks, connectivity issues and print quality requirements.
- Providing technical assistance by offering guidance on proper usage and troubleshooting tips in the event of a error condition on the device.
- Maintaining printer consumables, which include inks, papers, cleaners and etc.
- Working with others to ensure the total readiness of the specific device.
- An understanding of different printer types and their components.
- Proficiency in using diagnostic tools and techniques to identify and resolve printer problems.
- Awareness of safety regulations and environmental considerations related to printer maintenance and disposal.
- To understand the theory of operation of production print systems and the ability to effectively operate production print systems. finally, actively communicating problems, resolutions, and maintenance tasks with all concerned parties. A complexity 2 problem should take 2 hours to solve, so given a fault on a printing device, that is a C2 problem, you will be able solve it in 2 hours or less.

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. 
 
We’re looking for a dedicated individual with:
- Associates degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience.
Associates degree in mechanical or mechanical engineering capacity from an accredited college or technical school or equivalent experience.HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
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- Requires some travel (valid driver's license and acceptable driving record necessary
- The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
We are providing the anticipated base salary range for this role: $21.50-30.75 Hourly.

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-“Dress for Your Day” attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can’t get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

#CUSA

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

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