Canon USA's Service organization is seeking a Service Vice President accountable for providing direction to and inspection of the processes, policies and activities of the Zone Field Service organization.  Ensures consistency in practices throughout the Zone branch locations. Attains consistency in metrics throughout branch organizations and, as a result, provides maximum customer satisfaction and employee retention/satisfaction at all locations.  Responsible for enhancing the Sales VP’s ability to achieve sales revenue goals.
 

- Oversees the Regional field service functions, ensuring they understand expectations of service metrics (i.e., net profit, parts per call, response time, and gross calls per day) and have a sound business plan to achieve those minimum standards.
- Works with HR and the various Regional & Branch Service Managers to maintain proper staffing levels at the Regional Branch Level so that customer satisfaction, employee satisfaction, and branch revenue/profitability can be achieved.
- Works closely with HR to support Regional Directors and Sales Directors/Managers to address customer satisfaction issues, employee relations issues, training and development needs, staffing needs and corrective action procedures, where necessary.
- Works closely with Senior Directors and Directors of each Region to identify strengths and opportunities of Regional Branch/Field Service organizations.
- Works closely with identified Zone/Regional Service Leaders in each area of the country to share best practices, organize training schedules for technicians, ensure Oracle processes are understood and utilized.  Helps Regional & Branch Service or Field Service Manager set up management practices that are repeated and predictable.
- Conducts Quarterly Service Operation Reviews with each Regional Branch & Service Operations team.
- Works with the Service Analyst to monitor Regional Service Area metrics monthly and quarterly to identify gaps and appropriately plan for improvement.
- Works closely with the operational areas to ensure that all systems are operating at optimum levels.  Communicates frequently with the leaders of dispatch, training, parts and distribution to ensure that there is good cross-functional communication and the Regional service organizations are receiving the support that they need.
- Provides direction, inspection, guidance, and oversight to service entities in multiple regions & branch locations.  Reporting to this person will be Regional Service Directors.
- Zone VP travels frequently to the regional headquarters and the various branch locations, meet with the service managers, assess current state, and communicate desired state and the suggested plans for future success.  This person will conduct gap analysis in each branch and give direction for minimizing/closing the gaps.
- Conducts  roundtables, some field travel, conference calls and meetings to understand the issues and opportunities and thus formulate solutions that may be used across the Regional Service organizations where similar situations exists.
- Fine tunes a communication process that will include recognition of successes, dissemination of critical service updates and best practices, and follow up on customer requirements that have been elevated.  Monthly and quarterly reports will be distributed to the Regional Service Directors outlining specific opportunities and progress in areas in need of improvement.
- Interfaces directly with end customers on both a reactive problem solving basis and a proactive sales support basis. 

- Bachelor Degree or equivalent
- Technical Training Diploma or Associate Degree in Electronic plus 10+ years in management, 5+ years managing managers
- Excellent analytical and computer skills needed (Excel, Visio, PowerPoint, etc.)
- Good grasp of basic technical skills is important.
- Good written and verbal skills required. Ability to communicate the value of CSG service to end user customers is critical.
In accordance with applicable law, we are providing the anticipated base salary for this role: $182,990 - $274,040 annually. 

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-“Dress for Your Day” attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can’t get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

#CUSA

Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

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