Responsible for providing technical advice, counsel and knowledge in support of network printing devices as well as associated software/servers and professional and consulting services. 

- Monitors and controls regional day-to-day contract activities of set up, renewal, meter collection, problem resolution and customer satisfaction.
- Maintains a high level of customer satisfaction, (external and internal), sensitive to the problems and needs of the customer in order to develop and support long term relations.
-Shall physically report to and service the location of assignment.
(b) The  Program Team, MPS OIT Support Team and the Contractor shall agree to a
process at which problems can be reported to the OSA (i.e. phone, email or web portal)
during normal business hours.
(c) During normal business hours, the On-Site Associate shall be the initial point-of-contact for
the Support Team for unresolvable reported problems from  personnel.
(d) Shall proactively monitor the fleet for consumable supplies issues reported by the 
Program Team and the   Support Team.
(e) The On-Site Associate will help coordinate recycling of consumables on each MFD. The
Contractor will work with the off-site locations to develop a consumables disposal program.
(f) Device monitoring software, subject to acceptance by  Support Team, that is
proposed by the Contractor must be installed behind the  firewall and can be accessed
by the On-Site Associate 
(g) The On-Site Associate will be responsible for closely monitoring problematic equipment and
coordinating replacement as necessary with the assigned POC’s approval.
(h) Shall assign a unique reference number to all Program Team and 
Support Team incident and service requests. This unique reference number shall be included
in any communication or report created by the on-site support associate.


 
Provide ad hoc reports and equipment performance information to the assigned POC
upon request. Reports would consist of the same information as defined in 

(k) Notify the  Program Team and the Support Team of any pending and
recently released device/system firmware updates and provide related documentation (i.e.
release notes) to support evaluation for possible fleet updates.
(l) Shall assist with software/firmware updates as required with the approval of the 
Program Team and the  Support Team.
(m) The On-Site Associate shall evaluate monthly reports of all trouble calls received from
 personnel regardless of outcome of the call. Monthly reports will reflect the date/time
of the call; incident/service reference number; machine serial number; customer name;
service provider’s name (On-Site Associate or technician’s name), service response date and
time; service performed and parts replaced if applicable; the service resolution; date and
time the device was back in use; cumulative time in incremental hours to return the device to
a fully operational status; and the total downtime of the device in incremental hours. Trouble
call logs should be submitted to the assigned  POC electronically in Excel format or be
available online in Excel format.

* Proficient in use of MS Office -  Excel, Power Point, Word,  and other software related tools that can aid in business analysis and reporting.
- Ability to function in a fast pace, highly demanding and stressful environment, and produce expected results.
- High level of Customer Skills.
- Strong written and oral communication skills.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
Perform firmware and software updates.
 
We are providing the anticipated base salary range for this role: $54,460-95090 annually. 

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-“Dress for Your Day” attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can’t get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

#CUSA

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

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