Canon USA in Woodridge, IL is seeking a Pre-Install Configuration Technician III (Tech, Config/Rem PreInstl III). The Pre-Install Configuration Technician III performs comprehensive pre-install and setup of all assigned machines per Canon USA Pre-Install/Configuration Shop Standards. Performs used equipment evaluation, repairs, maintenance and preparation per standard used /remanufacturing processes. Diagnoses complex equipment and repairs. Provides tech support and direction to lower level technicians. Continues to pursue progressive development of technical skills via Canon training and OJT, and assists in other Logistics areas as assigned. Performs Quality Assurance inspections and final testing on finished products. Ensures all units meet or exceed specifications in Department Quality Plan and in the Technical Service Manuals. Once certified, on specific model series, technician is expected to work with CUSA Technical Support Help Desk, in troubleshooting, and following direction given by the Help Desk. Engaged in special projects, as needed, including learning Pre-Install processes of newly introduced product.
 
This position requires full-time presence at your assigned office(s)/worksite(s)/territory.

- Performs assigned configurations each day at or above the established benchmark for all models done
- Maintains appropriate monthly average labor time for “S” and “C” calls, dependent on assigned work load and availability
- Achieves monthly accountability expectations for positions (based on shop tech matrix)
- Completes repairs and maintenance on Used equipment within the RDC goals (for either transfer triage/evaluation or for final preparation for local delivery or within the Technical Service Manuals guidelines and the Work Instruction and Quality plans
- Maintains all technical information and Canon property assigned
- Assists and/or cross train in other Logistics functions as assigned
- Available to work overtime, as required, which may include weekends
- Communicates well with fellow team members, internal customers, supervisors and other internal departments regarding the timely completion of assigned work related to pre-installs and/or preparation of used machines
- Be able to provide high level of diagnostic and evaluation trouble shooting of all equipment
- Provides lower level technicians technical support and direction
- Assists with Monitoring and maintaining shop cleanliness and security
- Assists in maintaining high level of work quality for shop
- Performs Quality Assurance inspections; write and evaluate test procedures, suggest improvements
- Performs in depth troubleshooting, as per documented procedures, found in Canon technical documentation

- HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience
- Degree in Electronics, or equivalent training in Military/Trade School/Industry with at least 2-4 years Electrical/Mechanical industry experience
- Strong Understanding of all computer platforms, general application software and networking environments
- Strong working understanding of internet environment
- Capable of accessing E-support via a computer and using on-line tools
- Capable of flashing a canon connected device.
- Complete working knowledge and aptitude on all current Canon MFDs including high volume and color device. This would include complex diagnostic and troubleshooting aspects
- Ability to interface with the TTS and technical departments
- Strong understanding of all Canon shop procedure and processes. Offers suggested improvements. Assist others
- Strong technical and non-technical support and communication skills with willingness to assist / teach other
- Successfully demonstrates and promotes strong team spirit within the department
- Always demonstrates and promotes positive work attitude internally and externally supporting management during peak business times
- Able to work independently with minimal supervision
- Proven / demonstrates leadership qualities, can lead others, and may be required to be the focal point for escalation, in the absence of the Team Lead or Management
- Travel to support other RDCs as assigned (valid driver's license and acceptable driving record necessary)
- Proficient in configuration of MFDs within segments 1-7
- Holds certifications on MFD’s within segments 1-6
- Completes technical certification on ImagePress and VP140 Series within one year of promotion
- Must be able to frequently lift up to 50 lbs.
- Must be able to lift up to 75 lbs. with assistance/using a team lift
- Frequent kneeling and standing
- Potential repetitive use of manual screw drivers
- Use of chemical cleaning solvent
 
We are providing the anticipated salary range for this role: $21.91 - $32.80 hourly

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-“Dress for Your Day” attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can’t get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

#CUSA

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

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