Are you an experienced developer ready to shape the future of enterprise applications?  Join our highly experienced and collaborative team, where you’ll play a key role in designing, developing, and maintaining critical applications that power our Call Center and enterprise systems.
 
In this role, you’ll design, develop, and support business applications with a strong focus on CRM platforms such as PeopleSoft and Salesforce, as well as .NET, databases, and integration projects. You’ll partner with internal teams and vendors to deliver scalable solutions, improve workflows, and drive innovation that enhances both the customer and employee experience.
 
What We Offer 
- Flexibility & Work-Life Balance – Enjoy a hybrid work style in Chesapeake, VA
- Comprehensive Benefits – Medical, vision, dental, life insurance, and disability
- Generous Time Off – Paid personal, vacation, and sick leave, plus company-paid holidays
- Financial Well-Being – 401(k) with company match and tuition reimbursement
- Perks & Discounts – Employee assistance program and exclusive company discounts
- Career Growth & Development – Opportunities for professional growth, continuous learning, and cross-functional collaboration

Programming & Development
- Apply programming knowledge to convert project specifications into logical coding steps
- Design, develop, and implement applications and integration projects
 
System Maintenance & Enhancement
- Maintain and enhance Call Center systems, including CRM platforms (PeopleSoft, Salesforce), CCaaS (Five9), APIs, and related tools
- Evaluate system performance, ensure integrity, and recommend improvements or enhancements
- Maintain Call Center support tools and identify opportunities for workflow automation and optimization
 
Project & Documentation Management
- Develop project documentation, implementation plans, goals, milestones, and timelines
- Oversee disaster recovery planning and execution to maintain 99% uptime for on-site and remote teams
- Manage budgets for training, system maintenance, upgrades, new technologies, and professional services
 
Collaboration & Vendor Management
- Collaborate with vendors and outsourced partners to optimize system configurations and evaluate new technologies
- Guide the direction of Canon Information Technology Services, Inc. tools (CRM, CCaaS, etc.) in coordination with vendors and internal developers
 
Leadership & Mentorship
- Lead special customer-focused projects as assigned
- Mentor, coach, and cross-train team members to promote knowledge sharing and reduce single points of dependency
 
Innovation & Strategic Support
- Research and recommend emerging technologies that align with business needs
- Support Canon Information Technology Services, Inc.'s strategic initiatives and partner with Canon USA to enhance self-service systems

- Bachelor’s degree in Engineering, Computer Science, or related field (Master’s a plus)
- 2–4 years of experience with .NET, HTML5, CSS3, and CRM development
- Hands-on PeopleSoft or Salesforce development experience strongly preferred
- Experience with Oracle or SQL Server databases
- Strong problem-solving skills and ability to adapt in a fast-paced environment
- Clear, collaborative communication and documentation skills

Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.

Statement of Policy on Equal Employment Opportunity

Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon’s policy is to:

Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.

Base decisions on employment so as to further the principle of equal employment opportunity.

Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.

Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.

Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation

Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from within the US. For all other reasonable accommodation requests, please call 757-579-7127. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Canon ITS is a tobacco-free work environment.

Notice to Recruiting Firms/Agencies

Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter.

Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law, click here

#CITS

Hybrid - This position offers a hybrid work schedule requiring you to be in the office Tuesdays and Thursdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in-office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

#PM21 #LI-Hybrid