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Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support.
As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction.
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Canon Information Technology Services (CITS) is seeking a Technical Support Engineer (TSE) to join our Technical Support team. In this role, you will manage the CITS internal and external knowledge of both technical and non-technical issues, Intranet content, knowledge base content, and other systems, to ensure CITS knowledge is complete, effective, and easy to obtain. The TSE also acts as a third tier technical support agent for escalated issues from Operations and is the liaison between CITS and Canon USA business units regarding product and program quality issues. Additionally TSEs will assist in training development and How To video production as a subject matter...
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Canon ITS has an immediate opening for an energetic Contact Center Supervisor to join our team in Chesapeake, VA. We are seeking a customer-focused leader with exceptional communication skills, proven leadership experience, strong organizational and problem-solving abilities, and the ability to thrive in a fast-paced environment.
In this role, you will lead, coach, and develop a team of contact center agents providing technical support to customers. Responsibilities include monitoring call volume and quality performance, balancing workloads, providing...
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Join the award-winning team behind Canon USA! Canon Information Technology Services (CITS), headquartered in Chesapeake, Virginia, is seeking a Human Resources Specialist to support a variety of HR programs and initiatives that enhance the employee experience and drive organizational success.
In this role, you will partner with employees, managers, and HR leadership to support onboarding, employee lifecycle activities, HR operations, compliance, engagement initiatives, and other key Human Resources functions. This is an excellent opportunity for an HR...