- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments - Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos - Build and maintain working relationships with Customers, Dealers, other Canon entities, and associates - Follows through on all issues timely and accurately to resolution and ensure escalation when necessary for cases - Resolve customer delinquency to ensure resolution prior to 90 days - Accountable for reducing delinquency for assigned accounts - Resolves disputes such as insurance, asset usage, sales tax, equipment disputes, property tax, monetary adjustments etc. in a timely fashion - Has skip tracing/account reconciliation knowledge - Update core systems with case management while updating and maintaining both the contact and virtual account database - Responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image - Effective and efficient handling of customer transactions while maintaining customer focus, collaborating and communicating in real time - Ability to make sound, factual based timely decisions to provide an extraordinary service experience with customers - Successfully completes other projects as assigned by management - Ability to manage customers with multiple schedules. - Review, prepare, and send manual invoicing both timely and accurately if warranted by customer requirements.  Collecting on delinquent accounts, answering incoming customer/dealer inquiries via phone or email, account reconciliations, billing/invoicing inquiries -  

Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.

The objective for a Telemarketer is to establish familiarity with department processes and procedures including product and best practices. A Telemarketer will be responsible for making outbound warm callings specific to campaigns that encourage appointment setting and fielding all inbound lead sources including inbound calls, online form submission, and service tip leads. Telemarketers will also be responsible for special event marketing efforts including branch open houses and CUSA event support.

Responsible for selling the full product portfolio of imaging supply materials to existing Customers with Colorado and Arizona printers.  Responsible for finding new customers, building, and maintaining relationships with the existing customer base with a focus on long-term customer development. Recognizes customer needs, identifies new opportunities, and translates these into Canon solutions.

The Employee Development & Talent Acquisition Supervisor develops, administers and implements programs that support the long term improvement of employees’ professional skills, enabling them to fulfill their potential within the organization, while meeting the company’s strategic objectives.  Additionally, this role is responsible for supervising the Talent Acquisition Team towards meeting hiring goals.  This includes identifying effective sourcing strategies, modifying the pre-hire assessment tools or interview style(s) and recognizing when continuous process improvements to the recruiting process are necessary. 

Canon Financial Services in Mount Laurel, NJ is currently seeking a Customer Service Representative I (Representative, Cust Svc I) who will be responsible to provide professional, courteous, responsive and accurate service to our customers that is in harmony with the Canon Brand image.

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you?   If so, Canon Solutions America, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you?   If so, Canon Solutions America, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supports products.

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you?   If so, Canon Solutions America, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

Tenured marketing or industry professional.  Works independently, provides updates to manager on business status/activities/conditions with little direction from manager.  Requirements include technical proficiency across multiple products/solutions. Manages the lifecycle of an assigned product(s)/projects from providing insights to the factory based on market/customer needs; launching new products to the market, managing the population through end of sales/service.   Creates and executes on category marketing plans which aligns to corporate & marketing strategies.  Drives business efficiencies.  Researches and identifies new markets, customer needs and competitive markets.  Requirements include supporting customer events, the sales organization and, working closely the factory and internal departments especially service.  This role could entail partnership management and negotiation skills.  Requires sound business decisions, understanding product financials and risk management and able to handle multple projects concurrently delivering on deadlines. 

Provides professional leadership and coordination on a single focused key account. Plans, organizes, leads and controls balanced sales growth, continued account penetration and customer satisfaction on a long-term multi-year focus. Maintains high level, executive contact with account, focusing on the establishment and maintenance of the strategic relationship.

Responsible for managing a team that sells specific business system products and services including: black & white and color printers and copiers, facsimile equipment, document management solutions and related software.

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon Solutions America, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Digital Service Specialist to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Under general supervision, is responsible for supporting a small to mid-size branch/sales team by reviewing the orders in complete detail and assisting sales with any corrections prior to submission. Assists the branch and sales as needed. This is an entry-level position, learning company policies and processes to develop the skills necessary to be successful in the job role.

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

Responsible for selling Canon's hardware and software technology-based solutions to companies within an assigned account list and within an established territory.

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon Solutions America, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Digital Service Specialist to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers. Must be able to handle level 1 call types.